PRINCIPLE
Accessible
Accessible initiatives/programmes provide a welcoming and safe environment for whānau whether delivery is in person or virtual. Being accessible means whānau determine location, times, duration, languages used and preferred facilitators. Initiatives/programmes need to respect and incorporate the diverse strengths of whānau to enhance participation, wellbeing and achievement.
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Appropriate and proactive communication with whānau and the community helps build understanding and trust in an initiative/programme. Ensuring reliable, friendly delivery of initiatives/programmes will help maintain trust and participation of whānau and build positive feedback within communities. Integration and cooperation with other services supports easy access to wider community and wellbeing services and reduces the complexities of navigating services for whānau. Whānau are able to access the level of care appropriate for their needs.
Wellbeing is acknowledged as a collaborative activity and whānau (including all support people) are welcomed and encouraged to participate. Whānau can also invite others to attend, eg, carers. Whānau of all abilities and at various stages are accommodated and direct costs to whānau are eliminated. Where barriers to accessing an initiative/programme are identified, plans are developed with whānau and the community to address them.
REFLECTIVE QUESTIONS
What access requirements do whānau and community have (location, venue, time, days, cultural supports, equipment and resources)?
How do we create a welcoming space for whānau where they feel comfortable, safe and valued?
How do we tailor our language and actions to help whānau to feel safe and actively participate in their wellness journey?
What different supports have we considered and included along the continuum of care – least to most required? What linkages to expert advice do we have?
How can we support and promote belonging and positive connections with peers within the initiative?
How do we create a welcoming space for whānau where they feel comfortable, safe and valued?
How do we tailor our language and actions to help whānau to feel safe and actively participate in their wellness journey?
What different supports have we considered and included along the continuum of care – least to most required? What linkages to expert advice do we have?
How can we support and promote belonging and positive connections with peers within the initiative?
Provider Self-Assessment
| ESSENTIAL | LEADERSHIP |
|---|---|
| Initiative/programme promotion reaches priority communities. | Initiative/programme is promoted within and by priority communities. |
| Whānau (participants) find space and facilitators welcoming. | Facilitators welcome and build connection with each whānau (participant). |
| Delivery locations, times and duration of sessions are suitable for whānau (participants). | Multiple delivery locations and times available to suit different needs of whānau (participants). |
| Promotion and content is delivered in languages of whānau (participants) as identified during co-design. | Promotion and content is delivered in multiple languages by facilitators or access to language services. |
| People at every stage of their wellbeing journey are able to participate. | Whānau (participants) with needs along the continuum of care are encouraged, welcomed and accommodated as standard practice. |
| Access to expert or specific advice is arranged when needed. | Experts are introduced and skills explained and then on-call as needed. |
| Initiative/programme and resources needed to participate are affordable for whānau (participants). | Incentivising participation is carefully considered and resources supplied to support ongoing involvement. |
| Reliable and regular delivery is maintained. | Long-term delivery plan is available to community and whānau. |
| Wider whānau and support people are welcomed. | Content is relevant to supporters included in the initiative/programme. |
| Initiative/programme content is easy for whānau (participants) to understand. | Whānau (participants) feedback on usability of content is sought and incorporated. |
| Any other barriers to access are identified and managed from regular meetings with whānau and stakeholders or other determined feedback mechanisms. | Barriers are anticipated, managed and clearly communicated. Initiatives are barrier free. |
