PRINCIPLE
Co-designed
Whānau and other relevant community partners are involved in the design and delivery of an initiative/programme alongside those wanting to meet the wellbeing needs of that community.
Co-design ensures meeting the needs and priorities of the community is the focus and outcome of any initiative/programme.
Read more
Co-design creates relationships with whānau and other partners through every stage of the design process: identifying a challenge or need and opportunity for improvement, engaging whānau, capturing and understanding experiences, planning improvements and measuring the impact of changes.
Co-design builds trust, which helps to reduce any risks and produces an initiative/programme that works for everyone: whānau, any community and the provider. Partnerships are created with the local community and health services to ensure all whānau needs are met.
REFLECTIVE QUESTIONS
How do we demonstrate that we understand what co-design is and what is important to whānau or community?
How well does the team reflect what the whānau and community want? Who else might we need to involve to achieve the best outcomes for the whānau and community?
What approaches would support us to work together in partnership, openly and transparently to ensure everyone has an opportunity to influence constructively?
What are our agreed ways of working and processes for ongoing communication with everyone involved?
How effectively are we listening to and incorporating feedback from whānau? What improvements can be made in our engagement process?
How are community needs shaping our initiatives? How can we further whānau partnerships?
How are we ensuring the sustainability of these partnerships? In what ways are we innovating based on community input?
How are we encouraging whānau and community to lead?
What impact have our co-designed initiatives had on community wellbeing?
How do we demonstrate that we understand what co-design is and what is important to whānau or community?
How well does the team reflect what the whānau and community want? Who else might we need to involve to achieve the best outcomes for the whānau and community?
What approaches would support us to work together in partnership, openly and transparently to ensure everyone has an opportunity to influence constructively?
What are our agreed ways of working and processes for ongoing communication with everyone involved?
How effectively are we listening to and incorporating feedback from whānau? What improvements can be made in our engagement process?
How are community needs shaping our initiatives? How can we further whānau partnerships?
How are we ensuring the sustainability of these partnerships? In what ways are we innovating based on community input?
How are we ensuring the sustainability of these partnerships? In what ways are we innovating based on community input?
Provider Self-Assessment
| ESSENTIAL | LEADERSHIP |
|---|---|
| Encourage early involvement of stakeholders – peer leaders, priority communities, key individuals and whānau, staff and related organisations – in discussions about a potential initiative/programme. | Build stakeholder (including peer leaders) capacity and capability to be involved in co-design and make involvement easy, eg, meeting times, days and suitable environments. |
| Build relationships that underpin co-design; get to know people and their experiences, values, priorities and strengths. | Maintain enduring relationships with stakeholders. |
| Agree the co-design process from start to end including communication, decision-making and conflict-resolution processes with stakeholders. | Reusable co-design process is agreed with stakeholders with a clear understanding of their responsibilities and demonstrated leadership of these. |
| Ensure there is organisational and staff support/training for potential initiatives/programmes and co-design. | Institutional knowledge of the co-design process and outcomes within the organisation and staff are documented and shared. |
| Agree on the challenge or problem to be addressed, outcomes sought and options for achieving outcomes. | Use aspirational, strength-based approaches with stakeholders to create and consider options. |
| Finalise preferred option – how, what, where, who of initiative/programme – using the co-design process. | Accommodate multiple options to better meet stakeholder needs. |
| Maintain stakeholder relationships and involve whānau/priority groups in decision making throughout. | Delegate or share decision making with whānau and stakeholders throughout. |
| Provide relevant feedback to stakeholders as agreed. | Ensure evaluation and review involves, and is relevant to, stakeholders. |
